We value our customers and want to be sure that you shop with confidence knowing we are there to help.

Change of mind – Before receiving delivery

You can cancel or modify your entire order anytime before it’s dispatched for delivery. To cancel, please contact us directly on 03 9307 9190 or email us on minipunjabfoods@gmail.com with your order number.

Change of mind – After receiving delivery

Received a product but don’t want it anymore? Not a problem. Simply return the product to our warehouse within 10 days of receiving it to get a full refund on the items returned. This can be returned to us in person at our warehouse (i.e. 2 Calder Park Drive Taylor Hill Taylors Hill, VIC, Australia 3037), alternatively, you can post it back to us at the same address. Upon receiving the items, our team will process a refund and notify you.

We have your back covered!

We ensure we double-check all our orders before delivering them to our customers. This is to make sure we’ve packed every item on your list and they come with a good best before date. Our frozen and refrigerated goods are delivered to you in iceboxes to ensure that they are delivered in their optimum temperatures. Our drivers offer to check all the products with you on delivery. This is to make sure you’re happy with us!

Returning perishable goods – fresh, refrigerated or frozen

Certain goods need to keep in special conditions to ensure we’re not compromising with their quality. This mainly covers fresh goods such as bakery made, refrigerated dairy products or any products required to be frozen. We request that you return these back with the driver itself if you’ve changed your mind on perishable goods. For food safety purposes we would not be able to take back the product afterward.

Cost for returning the product

To avoid the hassle of returning a product to us, we highly recommend you give this back to the driver at the time of delivery. However, if you change you mind at a later stage, you have up to 10 days, from the time it’s delivered, to deliver them back to us. Any extra cost incurred while returning the product will be borne by the customer visit site

Contact Us

We request that you have your order number handy when you contact us. This helps us work efficiently and give you the best customer experience.

You can contact us through the following channels:

Telephone or Whatsapp: 03 9307 9190
Email: minipunjabfoods@gmail.com
Visit our Warehouse: 2 Calder Park Drive Taylor Hill Taylors Hill, VIC, Australia 3037